If you are having trouble accessing your account, here are the steps to recover your account at KU. Please note that each account should only be used by one person to maintain the security and integrity of the games.

  1. Visit the Login Page
    Access the KU site and go to the login page. There, you will see options such as “Forgot Password?” or “Account Recovery”.
  2. Click on the Recovery Option
    Click on the “Forgot Password?” link to start the account recovery process. This will take you to the recovery page.
  3. Enter Required Information
    On the recovery page, enter the email address or phone number registered to your account. Ensure the information is accurate to expedite the process.
  4. Verify Your Identity
    After entering the information, you will receive an email or SMS with a verification link or an OTP (One-Time Password). Follow the instructions in the message to proceed.
  5. Create a New Password
    Once verification is successful, you will be directed to a page to create a new password. Make sure your new password is strong and different from the previous one.
  6. Log In to Your Account
    After setting the new password, go back to the login page and enter your email address and new password to access your account.
  7. Contact Customer Service (If Needed)
    If you are still having trouble recovering your account, contact the KU customer service team. Our team is ready to assist you via email or live chat.
  8. Account Security
    It is important to remember that each account should only be used by one person. Do not share your account information with others to avoid security issues and potential misuse.
  9. Check Security Settings
    Once logged in, review your account’s security settings. You can enable two-factor authentication to add an extra layer of protection.
  10. Store Account Information Securely
    Ensure you store your login information securely and do not share it with anyone. Regularly change your password to maintain account security.